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An Update on JPMorgan Chase’s Response to COVID-19

May 19, 2020

The impacts of the COVID-19 pandemic continue to reverberate within our neighborhoods, workplaces and homes and throughout our economy. In my annual letter to shareholders last month, we described the actions our firm is taking to support our employees, customers and communities. Things are changing quickly, so I wanted to update you on our recent efforts. I also want to share how we are thinking about and preparing for not only the safe re-opening of our economy, but also laying the foundation for an inclusive recovery that unlocks economic opportunity for more people.

From the outset, our priority has been to continue to provide uninterrupted service to our clients and customers, while supporting and providing a safe work environment for our employees and helping those communities hit hard by the COVID-19 pandemic.

Responding to the needs of our customers and clients

To help customers who have told us they are struggling financially, we have made it easy to enroll in a payment assistance program. To date, we have provided assistance to over 1.5 million customer accounts, including delaying payments and refunding fees across our business banking, home lending, credit card, deposit and auto lease and loan accounts. And, we are quickly and prudently putting our capital and liquidity to work to help our clients – large and small – weather the crisis, pay their workers and bills, and provide the essential goods and services on which we all depend.

Included in this, are hundreds of thousands of homeowners we’ve helped by delaying their mortgage payments for at least three months. They won't be charged a late fee or penalty during this time. We are also available to discuss extensions for many customers who need more time to recover, and upon request and if eligible, we can add the option to move missed payments to the end of their mortgage term.

In March and April, we approved more than $45 billion in new credit for our clients impacted by COVID-19. This included more than $6 billion to hospitals and healthcare companies, educational institutions, nonprofits and state and local governments. For example, we worked with NewYork-Presbyterian Health System – which has seen a significant increase in overnight patients as a result of COVID-19 – to increase their line of credit so they could acquire vital medical supplies and equipment and bring on additional staff. 


in approved new credit in March and April for our clients most impacted by COVID-19


in new loans for our small business clients during the first 60 days of the crisis


to over 250,000 businesses since the beginning of PPP

We’ve also assisted our corporate clients in raising capital, including many in industries that have been hard hit by the pandemic, from healthcare to travel and transportation. Year to date, we’ve helped clients raise $664 billion in investment grade financing, and also provided $104 billion of high yield financing.

Additionally, during the first 60 days of the crisis, we extended $950 million in new loans for our small business clients, such as Kids Klub Child Development Centers, which offer preschool, daycare and after school programming. The Los Angeles-based company was in the middle of constructing a new location in Seattle when the crisis hit. We worked with them to accelerate access to critically needed funds to finish construction and continue paying their 200 employees while they closed down and revamped their centers to provide care for children of essential workers. We've also worked to help as many of our customers as possible receive loans through the SBA's Paycheck Protection Program (PPP). For example, we helped the Jupiter Hotel in Portland, Oregon maintain its workforce as they converted 81 rooms into a shelter for homeless individuals with underlying health conditions or respiratory symptoms but who have not tested positive for COVID-19. We also helped the South Florida Cancer Association keep drivers on their payroll who transport underprivileged people to their radiation and chemotherapy treatments.

Since the beginning of PPP, we funded a total of more than $30 billion to over 250,000 businesses, helping to support more than 3 million employees. The average loan amount was roughly $122,000 and half of those loans went to companies with fewer than 5 employees.

This crisis must serve as a wake-up call and a call to action for business and government to think, act and invest for the common good and confront the structural obstacles that have inhibited inclusive economic growth for years.

Jamie Dimon, Chairman and CEO, JPMorgan Chase & Co.

Helping the most vulnerable in our communities

We are using data-driven solutions to help some of the hardest hit communities get through the pandemic – and to help them recover when it’s over. So far, this includes a $250 million global business and philanthropic commitment to support vulnerable and underrepresented communities, existing nonprofit partners and underserved small businesses.

We know that many small businesses are at risk of being locked out of the resources they desperately need to stay afloat – that’s why $200 million of our commitment is to help underserved small businesses and nonprofits access low-cost capital through community partners. For example, this includes $50 million to Grow America Fund, a Community Development Financial Institution, so they can help small businesses in underserved communities cover expenses such as rent and employee salaries.

We are also providing $50 million in philanthropic support to nonprofits working to help communities and people hit hardest by this public health crisis. For example, we provided support to enable the Healthcare Advancement Program (H-CAP) to implement new training programs focused on crisis care and infectious disease preparedness. Our firm has partnered with H-CAP over the last several years to train workers for jobs in the healthcare sector, and now these new training programs will prepare workers in New York City, Los Angeles, Chicago, Philadelphia and other cities across the U.S. to fill the shortage of clinical care professionals needed to address the COVID-19 pandemic.

And we’re also finding other ways we can help in our communities. For example, we are collaborating with Marriott and others to provide up to $10 million worth of hotel stays for healthcare professionals fighting COVID-19 in the United States. The initiative is providing free rooms to first responders in locations such as New York City, New Orleans, Chicago and Detroit.


to help underserved small business and nonprofits access low-cost capital through community partners


philanthropic investment to help address immediate and long-term impacts of COVID-19

Supporting our employees as we move toward re-opening our economy

Our employees’ safety and wellbeing is a top priority, and we’ve taken extensive steps to support them during the crisis, including extra time off for all and expanding access to medical resources, internally and externally. As we continue to address the immediate health and humanitarian impacts of the COVID-19 pandemic, the public and private sectors are developing longer-term plans to re-open our economy. Protecting people’s safety is important, which is why we must look to public health officials to guide the timing and sequencing for lifting restrictions. Securing the proper amount of equipment, testing and monitoring, hospital capacity and other tools and processes in place will be essential in giving people confidence they can safely return to work, school and other public spaces.

As we develop our strategy for returning more employees to working on-site, the two principal considerations driving our approach are using the latest data and information to do it at the right time – which may differ by region, state and country – and prioritizing the health and safety of our employees. We are working to identify what changes may be needed to achieve this objective, including reviewing our current office configurations and protocols. We are also coordinating with and seeking guidance from government entities and health authorities. 

Rebuilding a more inclusive economy

In the midst of today’s uncertainties and the acute impacts – with unemployment high and little economic activity – it’s hard to plan for the future. Yet to lay the foundation for the kind of recovery we need, it is critical we do so. It is my fervent hope that we use this crisis as a catalyst to rebuild an economy that creates and sustains opportunity for dramatically more people, especially those who have been left behind for too long. The last few months have laid bare the reality that, even before the pandemic hit, far too many people were living on the edge. Unfortunately, low-income communities and people of color are being hit the hardest, exacerbating the health and economic inequities that were already unacceptably pronounced before the virus took over.

An inclusive economy – in which there is widespread access to opportunity – is a stronger, more resilient economy. This crisis must serve as a wake-up call and a call to action for business and government to think, act and invest for the common good and confront the structural obstacles that have inhibited inclusive economic growth for years. From the re-opening of small businesses to the rehiring of workers, let’s leverage this moment to think creatively about how we can mobilize to address so many issues that inhibit the creation of an inclusive economy and fray our social fabric. We look forward to sharing more ideas soon for how to do this. By doing the right thing during times of crisis, we can emerge stronger and more cohesive in its wake.

Finally, we are proud that our firm has been well equipped to quickly step up and provide significant resources and support because we entered this crisis in a position of strength. This is a direct result of the actions and investments we’ve made over many years to build a strong, resilient company. We believe it’s our responsibility to be there for the people who rely on us in times like this. This is precisely why we work so hard to be that kind of company.

Jamie Dimon signature

Jamie Dimon

Chairman and CEO, JPMorgan Chase & Co.

If you or someone you know needs assistance on a Chase payment, please visit www.chase.com/stayconnected.

For more information on JPMorgan Chase’s response to the COVID-19 pandemic, visit www.jpmorganchase.com/covid-19.