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Blog
By Jonny Campbell, UX Designer, Engineer’s Platforms & Experience
June 9, 2025
As Glasgow Tech Week 2025 unfolded, JPMorganChase proudly played a pivotal role in fostering innovation and collaboration within the tech community. Our Glasgow Technology Centre became a hub of activity, hosting a series of events that brought together industry leaders, tech enthusiasts, students, and entrepreneurs. Here's a recap of the exciting week!
The week kicked off with an insightful session on Building Resilient Engineering Teams, led by Douglas Paton and Chris Skaaning, Site Reliability Engineering (SRE) Leads at JPMorganChase. The session was designed to transform the perception of tech incidents and support tickets from setbacks to opportunities for growth. Attendees explored how SRE practices can revolutionize engineering culture, focusing on reliability and continuous improvement.
Key topics included the significance of Service Level Objectives (SLOs) and Service Level Indicators (SLIs) in assessing service health. These tools help teams to prioritize tasks more effectively amidst external pressures. The session also emphasized transparency around incidents and issues, fostering trust with stakeholders and customers. Participants left with a deeper understanding of how embracing feedback can refine processes, enhance services, and cultivate a resilient, customer-centric engineering culture.
“Presenting at Glasgow Tech Week was an exhilarating experience! It was a joy to reconnect with fellow participants after the main event and share insights.” Chris said. “As a participant, I discovered incredible developments happening in and around Glasgow. Attending various events, I was truly impressed by the groundbreaking innovations across diverse industries. The creativity and innovations showcased were nothing short of remarkable!”
On Wednesday, our Glasgow Tech Centre’s doors opened once again for a dynamic panel discussion on Unleashing Tech Innovation. Moderated by Asset Wealth Management technologists Stuart Kelly and Peter Kelly, the panellists discussed ways to better define and manage effective ideation, technology innovation, and patents.
“The energy in the room was off the charts as we brought together a vibrant local community of innovators and visionaries. The audience was incredibly engaged, contributing to a lively atmosphere that energized our exploration of ideation and innovation,” Peter expressed. “This event was more than just a conversation about innovation—it was about experiencing it and bringing it to life.”
A highlight of the session for many was hearing about the firm’s Make It Happen initiative, which inspires primary school students to explore technology via app design competitions. More information about this programme, which became part of our Tech for Social Good programming in 2024, can be found in this video and blog post.
The week culminated in the premiere event of Glasgow Tech Week, Fusion Fest. As one of the headline sponsors, JPMorganChase was thrilled to be part of this vibrant gathering of tech, digital, and creative industries. Rob MacAndrew, Head of Engineering & Architecture for Risk Technology, delivered a keynote speech on managing strategic direction and upskilling your teams for the future, which resonated well with the audience.
“Here in Glasgow, innovation is at our doorstep,” Rob said. “Experiences such as Glasgow Tech Week highlight the importance of embedding continuous learning in our culture and how open communication and collaboration can fuel technology breakthroughs.”
Fusion Fest provided an excellent opportunity to hear from other event partners and network with delegates at our exhibition stand. The day was filled with inspirational keynotes and valuable connections, reinforcing the spirit of innovation and collaboration that defines Glasgow Tech Week.
Rounding off Glasgow Tech Week, Developer Experience Engineering Head, Robert Keith, delivered an inspiring keynote address at the Developing Young Workforce event, captivating the audience with his personal development journey from education to Executive Director at the firm.
Throughout the morning session, Rob brilliantly illustrated how analytical and problem-solving skills can tackle real business challenges, emphasizing that these skills are not only accessible but are already being utilized in everyday life by young people. This event was a remarkable opportunity to connect with both industry leaders and young minds, fostering a positive and engaging dialogue. Rob’s story serves as a beacon of motivation for the next generation of technologists in attendance, encouraging them to pursue careers in STEM.
It really was a fantastic week, showcasing the vibrant and innovative spirit of the Glasgow tech community. JPMorganChase played a crucial role in this dynamic event, fostering collaboration and inspiring future generations of technologists. From insightful sessions on building resilient engineering teams to engaging discussions on unleashing tech innovation, the week was filled with opportunities for learning and growth.
