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How We Do Business

The report describes how we do business, actions we've taken to address recent challenges and what we are doing to improve.

The company has operations worldwide and is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management.

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Contact Information

Investor Relations JPMorgan Chase & Co. 270 Park Avenue New York, NY 10017-2070 212-270-7325 JPMCinvestorrelations@jpmchase.com

Stock Trade Information

Stock Transfer Agent: Computershare For Regular Delivery: Computershare, Inc. P.O. Box 43078 Providence, RI 02940

For Overnight Delivery: Computershare, Inc. 250 Royall Street Canton, MA 02021 800-758-4651 (toll free) 201-680-6862 (international) www.computershare.com

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