Transformation in action at JPMorganChase Prod Con 2025

At JPMorganChase, we believe that world-class products are built by world-class communities. This spirit was on full display at Prod Con 2025, our annual product management conference, where over 7,000 product, data, design and technology professionals gathered across 22 global locations to share ideas, celebrate progress and shape the future of product at the firm. Over 200 employees volunteered to make this event a reality, a testament to the excitement and investment towards product management.

What began three years ago as a grassroots effort to connect product professionals across the organization has grown into a vibrant, firmwide movement where our product community learns, leads and scales together.

Building community, driving impact

By breaking down silos and fostering collaboration, we’ve created a center of gravity for product excellence at JPMorganChase. The energy at Prod Con 2025 highlighted a unified, ever-curious product community, with every conversation and session reflecting the momentum we’ve built together.

As Jennifer Piepszak, Chief Operating Officer, shared, “We’re a human business, we’re a relationship business—but we’re also one of the biggest technology-enabled companies, and it’s important to bring these strengths together as we build and deliver exceptional products.”

This mindset is at the heart of our Product Operating Model, which empowers teams to deliver real value by putting client needs at the center of every decision.

Anish Bhimani, Chief Product Officer for Global Banking within the Commercial & Investment Bank emphasized, “The product operating model is about bringing together people from diverse backgrounds — product, technology, engineering, design and data — and aligning them to collaborate using a shared language to solve problems for customers. It’s about shifting from simply building things to truly solving problems. At its core, it’s about delivering more value to our customers and helping them achieve their goals.”

Themes shaping the future

This year’s Prod Con surfaced four major insights driving transformation across our organization, with particular emphasis on AI and the evolution of product craft. As Rohan Amin, Chief Product Officer for Consumer & Community Banking, noted, “In AI, there is still a role for product managers to be the expert on their customer — AI doesn’t replace the need to solve the customer problems we work through every single day. By understanding our customers’ needs, we deliver solutions that drive value across the firm.”

Key Insights from Prod Con 2025:

1. Customer Centricity is Paramount: Real human needs are at the heart of every product decision, ensuring solutions make a meaningful impact for clients and employees.
2. AI is Accelerating Innovation: Artificial intelligence is reshaping how teams ideate, develop, and make decisions, unlocking new possibilities for products and customers.
3. Leadership is About Influence: Effective product leadership is driven by clarity, connection, and courage—not just authority.
4. Efficiency and Scale are Within Reach: Smarter systems are enabling delivery at scale, while maintaining agility and quality.

These observations reflect our commitment to continuous learning, smarter execution and broader influence. They also highlight our craft—from fragmented efforts to a connected, purpose-driven community.

Looking ahead

The outcomes from the event go beyond measurable engagement and collaboration. The biggest shift is cultural: we’ve created a shared identity and a movement that continues to shape our approach to product management. As we move from learning to leading, Prod Con remains the engine that drives our product community forward. The conversations, ideas, and connections made here will continue to influence our strategy, culture, and impact on the industry.

What started as a spark has grown into a movement - one that empowers every product professional at JPMorganChase to learn, lead and scale together.