Innovation for business impact: Key takeaways from JPMorganChase’s 11th Innovation Week

At JPMorganChase, where technology is a core enabler of our business, innovation means applying new technologies in practical ways to generate real value. This is no more evident than at Innovation Week, where we bring together our firmwide community for tech-driven conversations rooted in continuous learning and collaboration. For over a decade, Innovation Week has united employees to learn, connect and feel empowered to turn ideas into impact.

From hundreds of local, hands-on sessions to global executive keynotes, employees made sense of how technological advancements have changed the industry and learned about what could be next.

To kick-off the week, Larry Feinsmith* and the Tech Strategy, Innovation and Partnerships team discussed how themes from their annual Emerging Technology Trends Report, published earlier this year, are showing up across the industry. They stressed that while 2025 was about ensuring AI agents work effectively, 2026 is about providing the appropriate context for them. With regards to agentic AI, the team also emphasized that autonomy and controls must grow in tandem to counter agentic risks. Ultimately, the organizations that win will be the ones that pair strong context, economic guardrails and disciplined governance, enabling agents to efficiently operate at scale.

Fueling the momentum, Lori Beer*, Pat Opet* and Sri Shivananda discussed JPMorganChase's technology priorities and practical themes shaping how we deliver them: secure and resilient-by-design, AI embedded in workflows, a "less is more" approach to unlocking capacity and measuring outcomes over activity.

Sri discussed that AI is moving from a mere productivity boost to an operating model shift, creating a time-to-market advantage. It’s reducing technical debt and giving individuals the capacity to pursue ambitions beyond engineering, such as design, product, controls and more.

As agentic AI is increasingly adopted in our engineering workforce, Lori emphasized that the real shift is end-to-end in reimagining the full product development lifecycle. We must think beyond just coding and ensure we are matching the right model to the right task while balancing security, resiliency and cost-effectiveness.

This especially rings true amid the democratization of innovation, an observation Allison Beer* made during the week’s final global keynote, which she participated in alongside Max Neukirchen* and Teresa Heitsenrether*. It isn’t just the engineer’s job – everyone plays a part in driving innovation. For employees across the firm, Innovation Week can serve as a steppingstone.

Jermaine Bowen, a senior business relationship manager in Business Banking for Chase, shared his excitement to learn what JPMorganChase is building that directly improves client outcomes and frontline execution, tools that shorten “time-to-yes,” elevate service and strengthen risk controls. He was also interested in learning how the firm is using innovation to connect services more seamlessly for clients.

Max, Allison and Teresa answered some of these questions, discussing a unified approach to AI integration across JPMorganChase lines of businesses and the tangible results it has yielded for our clients and customers. Their panel demonstrated tremendous opportunities from AI and ways it will help the firm serve our customers in continually differentiated ways.

To preserve customer experience continuity, they emphasized the importance of data that is structured, accessible and productized so every channel – mobile, Chase.com, branches, call centers, institutional platforms – stays in sync. They also noted how AI and agents are impacting customer engagement, making more timely, relevant experiences achievable at scale.

Teams such as Dov Kassai’s, a software engineer for Chase, have noticed the impact. “It’s really cool that we’re now using AI to personalize banking more than it was beforehand, and we can streamline that process to be a lot quicker.”

*Larry Feinsmith is Head of Global Technology Strategy, Innovation and Partnerships at JPMorganChase.

*Lori Beer is Global Chief Information Officer at JPMorganChase.

*Pat Opet is Global Chief Information Security Officer for JPMorganChase.

*Sri Shivananda is Chief Information Officer for J.P. Morgan Payments and Global Banking.

*Allison Beer is Chief Executive Officer for Card Services and Connected Commerce.

*Max Neukirchen is Global Co-Head of J.P. Morgan Payments.

*Teresa Heitsenrether is Chief Data & Analytics Officer at JPMorganChase.