Office of Disability Inclusion

[whimsical music]

Bryan:

JPMorgan Chase’s Business Solutions Team is our firm-wide expansion of diversity and inclusion to include neurodivergent colleagues from the IDD (or intellectually and developmentally disabled) community.

Justin:

My role is part of the BeST squad, I've been working here for almost two months. Never thought I'd be in a corporate office job like this in my whole entire life.

Beatriz:

BeST is a program that allows individuals from the IDD spectrum to be able to come into the workforce and utilize their skillsets and their capabilities that is aligning directly to the tasks that we have within the firm.

Justin:

I basically just get on the computer, make sure addresses are correct for different businesses across the world.

Katisha:

I do the matching addresses and locations. And I also do research.

Danielle:

We are working with our sourcing partners, and we do skills assessments, see if we have the right talent, we find the right jobs that fit those skills and match them together. And then we do 60-day apprenticeship, kind of like our interview period.

Bryan:

The value proposition is identifying parts of processes, a component of a process where that task could be performed better by a person from the IDD community then their neuro-typical colleagues. And you could think iterative/repetitive for a neuro-typical colleague will be identified as a poor motivational fit. We have empirical data that shows our guys will knock this kind of highly iterative workout with very, very few errors.

Woman (VO):

Working on a computer?

Bernard:

Yeah.

Woman (VO):

You just—do you work pretty fast on a computer?

Bernard:

Yeah.

Bryan:

Our guys are better motivation for that work. So we've had no attrition, very, very few absences. But most importantly, it's better quality work.

Justin:

I just focus on the job at hand. I try to the best of my ability and I'm happy to be here.

Aaron:

Makes me feel really smart. I'm learning a lot, learning more every day.

Celia:

We've had good success in Dallas, but we would like to take this to other operations and other strategic sites within J.P. Morgan. In fact, our goal is to hire 500 employees in the next 5 years in this space.

Beatriz:

There's many different stigmas that's attached to working with individuals within the IDD spectrum. But what you've heard, what you think you know may not be true.

Bryan:

I think one of the most important things to consider about what we're doing is nothing about this is charitable, we're not taking in resumes and finding stuff for people to do. Everything we're doing is fully integrated in the business process, value added and sustainable opportunities.

Beatriz:

We've seen this can work. It will work, it is working.

Katisha:

Go Chase.

Justin:

I never thought I would be here at JPM Chase. I thought I would've been stuck at movie theaters and doing that for the rest of my life.

Aaron:

It's a great job and I’m glad I get to work here.

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