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JPMorgan Chase & Co. New Skills at Work Report: Swiping Right for the Job

Swiping Right for the Job

How Tech Is Changing “Matching” in the Workforce

Swiping Right for the Job - Report Cover

Employers and prospective employees have long wrestled with how to most effectively make a successful match – finding the right person for the job or the right job for an individual. Just like in 21st century dating, technology in labor market matching has tried to offer answers, and recent innovations and an increase in data have resulted in modern tools that aim to better make this match and address thorny issues, such as improved sorting of skilled candidates or implicit bias in hiring.

While new labor market matching technologies offer opportunities, they also present challenges and have the potential to exasperate old problems regarding career mobility and equitable hiring practices. The rapidly shifting ways technology is used in the matching process without a trusted basis of validation also leads to questions about which tools are most useful, which are inefficient or potentially detrimental, and how to use these tools generally.

The limitations of technology are particularly concerning for low- and middle-skilled workers, who have struggled to find their footing in the current post-recession economy, and more often lack the technological access, knowledge, and networks to leverage the new matching technologies.

This report shows the types of matching technology being used today and explores how different users – job seekers, employers, and other stakeholders – are interacting with these new tools. The report also identifies the benefits and challenges of using these technologies, and surfaces further questions and realities that must be confronted for labor market matching technology to have its greatest impact in the future.

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Types of Labor Market Matching Technology

Labor market matching technologies have responded to the needs and prevailing trends of the labor market in a number of ways, and the tools and platforms used vary in complexity and utility.

Job Boards


Collections of job listings that occasionally include resumes from job seekers and often feature variables or filters to facilitate users’ interaction with the listings.

Example Technologies

  • Blendoor
  • Idealist

Algorithmic Matching Technologies


Identification of potential candidates and precise candidate recommendations based on data science and machine learning.

Example Technologies

  • Burning Glass – FOCUS™ Suite
  • SkillSmart
  • Digerati – WorkFountain

Online Skills Assessments

Computer Monitor

Tests used by employers and job seekers to assess an individual’s suitability for a particular job or career.

Example Technologies

  • Aspiring Minds
  • Koru

Skill Building and Career Development Portals


Online portals enabling individuals to build their skill set and learn more about potential career paths or vocational opportunities.

Example Technologies

  • GoodProspects
  • LearnUp
  • Petrochemworks
  • Skillful

Online Social Networks

Graphic showing all aspects of tech training together

Connecting individuals to form online personal and professional networks.

Example Technologies

  • LinkedIn
  • WorkHand


Reading the report

We have composed a checklist of key considerations in the development of labor market matching technology, designed for stakeholders who are seeking to create high-quality technology tools to aid the labor market-matching process. The list is divided into both design and implementation considerations, which are both key for successful labor market matching technology tools.

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User Interaction

The report moves beyond just classifying the types of labor market matching technology and digs into how these tools are being used by different users and the ways technology has changed each interaction.

Start of Slides.
  • Job Seekers

    Individuals can use technology to help expand their search, identify potential career paths, and access training and education opportunities.

  • Governments

    Governments can play a valuable role in convening stakeholders to create useful tools for both individuals and industries, as well as promoting meaningful data collection and dissemination.

  • Employers

    Technology enables employers to conduct expanded searches, filter resumes, increase the diversity of their applicant pool, and integrate professional development into their recruitment process.

  • Training Institutions and Intermediaries

    Organizations, including community colleges, that work with individuals seeking employment can help job seekers identify and use technology tools, and may take a role in developing matching tools for their clients’ use.

End of Quote Slides.

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