Chase Customer Service Modern Apprenticeship

You will cultivate your customer service skill set and learn its principles through classroom study and hands-on application. Upon conclusion of this 18-month program, you will be positioned to earn a valuable, industry-recognised qualification.

Valued qualities

We’re looking for team players who are lifelong learners, equipped with a growth mindset and a drive to deliver first-class service to customers and clients.

Key skills

You’ll need strong critical-thinking, problem-solving, and multi-tasking skills. Your abilities to listen, empathize, and communicate effectively with others are also valuable skills in this role.

This apprenticeship offers a comprehensive introduction to customer service within financial services, and the chance to obtain a qualification alongside valuable work experience at our Edinburgh offices.

You’ll develop your professional network, hear from senior leaders, and learn from industry experts. By applying your classroom learning to meaningful contributions for our business, you’ll gain technical and practical skills that will benefit your career.

On-the-job experience

You’ll join one of our teams, contributing to our business from day one, while studying for your qualification.

Training

You will have a dedicated study/development day each week. Your qualification will be administered through our external trainer, which is partnered with our internal training team to ensure you have the best chance of success.

Career progression

Upon successful completion of the program, you could be offered a full-time position within the call center.