A Commitment to Integrity, Fairness and Responsibility

In business, as in every other arena, ethical behavior does not just happen. It has to be cultivated and repeatedly affirmed throughout the organization. At JPMorgan Chase, acting with integrity is paramount– and it applies to every aspect of our company. Maintaining the highest standards of integrity involves faithfully meeting our commitments to all our constituents – customers, employees, the Board, shareholders, regulators – and to ourselves.

• Do the right thing even when it’s not the easy thing
• Have zero tolerance for unethical behavior
• Be accountable, straightforward and honest in all your dealings
• Abide by the spirit and the letter of the laws and regulations

• Look at the facts in a cold-blooded way; admit and learn from mistakes
• Acknowledge the negatives
• Have only one truth for all audiences
• Keep one set of books
• Get the right people in the room (and the best answers will be found)

• Have a fierce resolve in everything you do
• Demonstrate determination, resiliency and tenacity
• Do not let temporary setbacks become permanent excuses
• Use mistakes and problems as opportunities to get better – not reasons to quit

• Treat all people properly and with respect – from clerks to CEOs
• Excel by embracing an inclusive work environment and diverse teams
• Be open to different management and individual styles; there are many ways to be successful
• Respect people’s personal lives and show compassion when an employee is struggling
• Help each other – whether in serving clients or in navigating careers at the firm
• Hire and promote those people who deserve respect (would you let your kids report to them?)
• Have a deep acknowledgment of those who came before you – who helped pave the way and shape who we are

• Leverage our success in order to give back to the communities where we do business
• Be good, engaged citizens
• View ourselves as a local small business: Know our customers, create summer jobs and support local organizations