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This letter was sent to JPMorgan Chase employees on December 13, 2019

Dear colleagues,

I am disgusted by racism and hate in any form. Any such behavior — explicit or veiled, deliberate or unconscious — is unacceptable and does not reflect who we are as a company and how we serve our clients and communities every day.

We must make sure that the culture we aspire to reaches every corner of our company. We have done some great work on diversity and inclusion, but it’s not enough. We must be absolutely relentless on doing more. I’ve instructed my management team to continually look into our policies, procedures, management practices and culture to set and achieve the highest possible standards. There is always more we can do.

Racism has existed for too long — in our country, in our communities — and unfortunately, at times, even at our company. But this is not who we are. We want all of you to be active in making needed progress.

We will use this moment as an opportunity to do better — as leaders, as employees and as human beings.


About JPMorgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.