Joel Jusino's headshot

By Joel Jusino
Team Leader, Chase Retail Consumer Banking Team Leader, Chase Retail Consumer Banking

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Turning Air Force Skills into Banking Savvy

Meet Joel Jusino, an Aerospace Technician in the Air Force and a Retail Consumer Banking Team Leader for Chase. In the military, he provided support and performs maintenance on F-15 Fighter Jets to ensure the aircraft are combat ready at all times. At Chase, Joel leads a team of telephone bankers who support bank customers. Hear from Jusino on how he translated his skills from the United States Air Force into Retail Consumer Banking.

What are some of the skills that you learned in the military that help you at JPMorgan Chase?

Our core values in the Air Force are integrity first, service before self, and excellence in all we do. They inspire us to do our very best at all times and work as a team to complete task and mission objectives. We learned how to make fast decisions, understand the need and adapt to challenging situations.

What are some of the challenges that you faced making the transition from active duty to office job?

Active Duty compared to civilian life can be a very difficult transition for some. The real world can sometimes be seen as a little chaotic in comparison to the structured environment of the military. The military teaches an instinctual systematic approach to our day- to- day lives which sometimes can be difficult to apply in the civilian life.

You’ve been able to advance your career very successfully here at JPMorgan Chase. What is your secret to career mobility?

Coming to work every day and striving for excellence in all that I do is what drives me. It’s also important to be able to adapt in our forever changing work environments. Learning from others and being open-minded are also helpful tools. I’d recommend we all keep a strong work ethic, be dedicated and committed to what we do, be reliable and never get complacent.

Your career path is very successful, but did you ever feel it was stagnated? What did you do to get it moving?

Initially coming into an entry level position was difficult for me. After serving in the military, I carried around a sense of pride. I knew I was ready to do bigger things but I had to remain patient, learn the business and do what was asked of me. As I continued to work hard and deliver on the expectations that were set before me, opportunities followed.

Have you ever felt in over your head or questioned your ability? What got you through those moments?

To be honest I had never worked in the banking world. I knew I wanted to grow within the company and would face fierce competition, especially from those who had extensive banking and business backgrounds. I was dedicated to learning our business and with the help of our outstanding training department and my mentors, I did so successfully.


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