Dana Deasy's headshot image

By Dana Deasy
Global Chief Information Officer at JPMorgan Chase & Co. Global Chief Information Officer

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How We’re Investing in Disability Inclusion through Technology

According to the American Community Survey, annual household income for people with disabilities is 60% lower than people without a disability.1 At JPMorgan Chase, we believe that we have a responsibility to address these economic and social challenges. We also know that fulfilling this responsibility is good for business, which is why we’re working hard to become the bank of choice for people with disabilities – to be both a financial service provider and employer of choice for people with disabilities.

As the Global Chief Information Officer and Executive Sponsor for the firm’s employee resource group, Access Ability, I get a bird’s eye view of the needs of all of our constituencies – external and internal, from our customers to our very own employees. More than 7,000 employees in 250 offices gather for Access Ability forums to talk about how the firm can better employees with disabilities.

Technology Innovation

Over the years, we have rolled out services for customers that eliminate barriers, such as bank statements in Braille, large size font and audio formats. More recently, we updated our online banking platform, chase.com with additional information about our accessibility accommodations and added a feature that makes it easier for customers to request additional accommodations and provide direct feedback regarding accessibility. It’s been a great way to hear from our customers in real time and try to use their feedback to make improvements and enhance their future experiences.

woman working on computer

Our Efforts and Progress

We also strive to provide our employees with reasonable accommodations so that they can maximize their strengths and be successful here.

We recently created the Office of Disability Inclusion and hired Jim Sinocchi to establish consistent standards and processes to better accommodate and attract employees with disabilities, as well as better support employees who care for family members with disabilities, and ensure we have the right tools, policies and procedures to promote an inclusive work environment.

image of multicultural folks at a Access Ability event

We also launched, in partnership with the World Institute on Disability, the Conference Accessibility Initiative, which for the first time, will make 10 of the largest community development and civil rights conferences in the United States fully inclusive of people with disabilities and enable them to both attend and fully participate in conference sessions.

I’m proud of our achievements, which includes a 100% score on the Disability Equality Index (DEI)–recognized by the US Business Leadership Network and the AAPD – but know that we must continue to listen to our employees and customers and to deliver accessible products and services every day.

I look to the future with optimism and commitment to ensuring that we can help improve the lives of people with disabilities.

About the Author:
Dana Deasy is the Global Chief Information Officer (CIO) of JPMorgan Chase, responsible for the firm’s technology systems and infrastructure across all of the firm’s businesses globally. Deasy also serves as an Executive in Residence and member of the Advisory Committee for the Executive Master of Science in Technology Management Program at Columbia University. He holds an undergraduate degree from the University of Southern California and a graduate degree from National University.

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