Chief of Staff & Director of Operations
Gena Stern is the Chief of Staff and Director of Operations for the JPMorgan Chase Institute. Previously, Gena served as the Senior Advisor to the Chief of Staff at the Consumer Financial Protection Bureau. In that role, she provided advisory support to the Director and Chief of Staff on general management and operations of the agency, managed strategic internal communications, and led organizational and workforce development initiatives.
Prior to joining the CFPB, Gena held positions at various financial services companies, including Goldman Sachs, American Express, and LearnVest. Gena has a B.A. in English Literature from Harvard College and holds an M.B.A. from Harvard Business School.